DELIVERIES
Shipping Of Products – Shipping Costs
pjexfurs.com does not bear any responsibility in the case of delay in the delivery of a product due to extreme weather conditions, strikes or other acts of force majeure. As a result the date of delivery will be extended for as long as the reason causing this delay may endure. The shipping cost is estimated and included in the order form. Our products are always accompanied with the proper vouchers.
The total shipping cost is estimated according to the total number of items in the shopping cart.
For all orders the package cost is free.
For all orders within Greece, our products are sent through ELTA Courier or other courier and are safely delivered to the address you have indicated within 10 working days, depending on the availability of our stock, from the date that your order was made.
The shipping cost for all orders within Greece is 3 Euro, but if you choose the “cash on delivery” payment method, there is an extra charge of 2 Euro.
For orders with destination Greece and over 100 euro, there are no shipping costs.
For orders outside Greece the products are sent with DHL courier in 3-15 working days (depending on the availability of our stock) from the order date. So far orders are completed to Europe and America. Customers with shipping address Russia, please contact with us in order to make an order.
For orders outside Greece the following price policy applies:
Europe, America: The shipping cost is depending on the shipping country and the weight of the products. The cost is calculated automatically during check out, but you are able to also check it at the cart.
If during check out you get a message that there are no available shipping methods, that means your order's weight is over 10 Kg for orders outside Greece or your shipping address is Russia. In that case please contact with us in order to complete the order.
Orders are completed Monday to Saturday (except bank holidays).
Orders made on Fridays after 17:00 (local time) will be approved, prepared and shipped on Monday. If you wish the product to be sent to a different address from the one you filled in for your personal data, you can give a different address of recipient in the order form system.
Cancellation of Orders
If you wish to cancel your order during the procedure of ordering, you can select “cancellation” and the procedure of ordering is automatically stopped. In case you wish to cancel your order after the final transmission, you can call +30 2467 083100 or send an email at info@pjexfurs.com
RETURNS
Return Policy
Our goal is to make sure you are fully satisfied. If, for any reason, you are not satisfied with your order, you have the legal right to declare that you withdraw the agreed by contract sale in fourteen (14) days from the date you received the product. In such case, you return the product to us (or to a person that has been authorized by us to receive the product), in 14 days from the date that you declared to us that you withdraw your order and we refund the money you paid us including the delivery cost in the same 14 days.
You cannot claim back any extra cost if you have clearly stated that you select a delivery service that is different to the cheapest typical delivery service that is offered by us.
Products can only be returned if they are in excellent condition. Please, note that you can send back the unwanted product with ELTA Courier (Greece) or DHL (Abroad) or other courier and charging the pjexfurs.com according to the charges mentioned above.
For your own convenience, please, check all the above at the moment of delivery and also when returning the product. After the product has been returned and all the above conditions have been fully fulfilled, we will refund your money in 14 days. We would like to inform you that you are responsible for the safe return of products. Our company is not responsible for possible loss, destruction or damage during the return procedure.
In case of replacement of a product (e.g. because of wrong size) and of no availability of the right product, your money is credited on your bank account and you can use it for any new order.
For returns, please, contact our store at info@pjexfurs.com
Faulty Products
In the unfortunate case that you receive a faulty or damaged product, pjexfurs.com will make every effort to replace the product with another same or similar one with no extra charge for you. Needless to say that you will need to inform us by email at info@pjexfurs.com